These FAQs should help answer any questions you may have regarding St.Scholastica Uzima Hospital services. Our goal is to inform you with the latest facts, issues and questions relating to our outpatient and maternity procedures, amenities and convenience provided to patients. If however, after reading through the questions, you have other questions or concerns, please call our Patient Administration Department. We're always happy to be of assistance.
The Hospital's Pharmacy is available Monday through Friday to fill your outpatient prescriptions. The pharmacy is located on the ground floor of the UZIMA Hospital building. The pharmacy accepts cash or mpesa via Paybill No. 880203.
A Visitor Room is located off the maternity wing to provide a quiet location where visitors may conduct personal business while waiting for a family member to complete a procedure or return from being attended to. The visitor hours are every day from Morning: 6.00-8.00 a.m. Afternoon: 12.00-1.30 pm Evening: 5.00pm -7.00pm.
The Benedictine sisters are available to provide pastoral care for patients, families and friends, especially during times of crisis, grief or loss. The Benedictine sisters are professionally trained and are part of holistic care.
Your Spiritual guide or leader can be contacted upon request.
We have daily morning devotions with all the staff and patients. We also celebrate the annual World Day of the Sick with special prayers, mass and anointing of the sick.
The services of an interpreter are available to patients free of charge who do not speak or read English. Interpreters are available for Swahili and English languages; please notify your UZIMA Coordinator. Sign language, TTYs and other auxiliary aids and services are available to people who are deaf or hard of hearing or who have speech impairments.
When someone is hospitalized, everyone involved – the patient, family members, doctors and nurses – wants the patient to receive the best possible care. But if a patient has a very poor outlook for recovering health and/or faces a greatly diminished quality of life, the best course of treatment may not be clear.
Sometimes differences in values or communication styles result in conflicts around medical decision-making. Patients and families seeking assistance in resolving ethical questions should first discuss any concerns or questions with the attending physician, nursing staff, social worker and/or personal priest. If the patient and/or medical care team needs assistance in addressing an ethical issue, the hospital ethics consultant and staff are available to assist. If you would like the assistance of hospital ethics services, you can ask a member of your health care team to contact an external medical care ethicist on your behalf.
Smoking policy – The UZIMA Medical Center has adopted a smoke-free policy in cooperation with the UZIMA staff on behalf of all patients and visitors. Smoking is not allowed in patient rooms, hallways, bathrooms, cafeterias or elsewhere in the UZIMA medical center buildings. Patients are prohibited from smoking except when authorized by a physician’s prescription. A dedicated outdoor smoking area is possible outside the hospital (north side of hospital). Smoking is not permitted on the hospital premises, entrance ramp or emergency department entrance.
If you have any questions, please contact us.
When it is time for you to leave the hospital, your doctor will write a discharge order. This order will specify when you should be released and any additional information about your care. On most days, discharge time is from 11 a.m., provided that your physician has written your discharge order.
The staff on duty will then give you a patient discharge instruction sheet and discuss it with you. These instructions include information about diet activities, medications, symptoms or problems to watch for, and other information you may need. If you have any questions about these discharge instructions, ask your doctor or nurse.
You'll be guided to clear your bill before being discharged.
If there is a question about your UZIMA bill, a representative of the billing department will contact you or a member of your family while you are in the hospital. Depending on the type of financing you have and in order to process your health service costs, Uzima Dispensary may need to submit bills to you instead of your insurance company but will do everything possible to help you expedite your claim. However, at this time we require a deposit at the beginning of admission to begin treatment. You are responsible for any additions to your treatment plans or medication.
If you do not have insurance: A representative of the patient billing department will discuss financial arrangements with you. Please be aware that you will receive several bills for your stay. Your hospital bill reflects all of the services you received during your stay. You will receive a separate bill from your attending physician and additional separate bills from any specialists who may consult on your care. If you have certain special tests or treatments in the hospital, you also may receive bills for those services.
If you have health insurance: We will need a copy of your health insurance identification. Depending on the extent of your coverage and requirements, you may be asked to pay a deposit. If you are a member of any health insurance provider, It is your responsibility to make sure the requirements of your plan have been met. If your plan’s requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. Some physician specialists may not participate in your plan and their services may not be covered.
We realize clients; their family members or visiting friends may experience problems or have concerns regarding a hospital stay. If for some reason your stay and care have not met your expectations, ask to speak with the Sister in Charge or Call the Hosipital on 0733 413 583 / 0718 061 200
One of our top strategic initiatives is service excellence; it is a visible way of ensuring we are providing the best possible experience for our clients. Your comments will help us learn if we are fulfilling our values. We encourage your feedback so that we may further our mission of healing service excellence.
We respect and understand that individuals may be concerned about privacy issues that surround access to health care services.
Patient records and personal information are extremely confidential We will never sell, trade, or rent personal information to other individual health care concerns, pharmaceutical entities or medical companies.